Warranties and Returns
Ductoutlet.com Warranty its products for a period of 60 Days from the date of purchase.Warranty is defined as products that meets customer specified material and dimensions.The warranty covers any manufacturer defects related to use of proper material and nominal sizes. We warranty any product that was shipped incorrectly or received damaged due to shipping.Any damaged, used or installed product by the customer is not returnable.Products returned within 60 days must be unused, undamaged and approved by Ductoutlet.com in order to qualify for a refund.Ductoutlet.com will refund shipment of products qualified under warranty conditions.For Warranty returns contact us by E-mail at: [email protected]in order to get an RMA# (Return Material Authorization number).
No returns are allowed with the exception of what stated in the warranty above.All returns for non defective products are subject to 15% restocking fee.All non stock, manufactured and special order items cannot be cancelled, returned or refused and do not qualify for refund.For returns contact us by E-mail at: [email protected]No returns allowed without an RMA#.
Cancellations
Confirm ordering the proper products when placing orders. Provided the order has not been shipped, all order cancellations are subject to a $20 fee.If order is shipped then cancelled and refused, there will be a 15% restocking fee upon arrival back to Ductoutlet.com.
Damaged Freight
You must inspect the product immediately after receipt.All orders claiming to be damaged in shipment must be reported to one of our customer representatives within 3 days from the date of delivery. Orders claiming to be damaged after that period will not be addressed. Ductoutlet.com will not be responsible for damaged freight. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery. All products are inspected, checked, and packaged by the manufacturer prior to release to the carrier. Upon delivery to the carrier, the shipment technically becomes your property. The consumer must properly file all freight claims to obtain replacement equipment by contacting us by E-mail at:[email protected]in order to get an RMA# (Return Material Authorization number). Please email us with your name, address, daytime phone number, order number, and description of the damaged freight.
Homeowners using the Internet to locate information regarding residential heating, ventilation, and cooling (HVAC) systems may discover several sites offering a direct-to-homeowner purchase opportunity. HVAC systems and components are designed to be installed by qualified HVAC technicians. The installation of HVAC systems includes electrical, gas and refrigerant connections and is generally regulated by a multiple sets of laws, codes and guidelines at the federal, state and local levels. Further, the failure to properly install HVAC equipment can raise personal safety and performance concerns.
Internet Sales Policy
No warranty coverage is offered on any brand equipment purchased by consumers over the Internet, including web-based auctions, telephone or other electronic means, unless the unit is installed by a dealer adhering to all applicable federal, state, and local codes, policies, and licensing requirements.
This policy is necessary to ensure that any brand equipment is installed properly, in compliance with applicable laws, rules and codes, and in a manner that addresses safety concerns and the proper performance of any brand equipment. As outlined below, the failure to comply with this policy could lead to violations of applicable law that are punishable by fines.
Licensing and Permitting Requirements
It is common that an HVAC installer must be licensed by the state or municipality in which the HVAC equipment is to be installed. Some jurisdictions may, in addition, have permitting requirements. (Consult your local laws and rules to determine the requirements imposed by your jurisdiction.) Further, local building codes often require that specific types of HVAC connections be made by licensed professionals. For example, licensed plumbers may be required to make any gas or water connections necessary in the installation of an HVAC system; and licensed electricians may be required to make all electrical connections to the HVAC system.
Refrigerant Rules
All HVAC cooling equipment and systems require the use of a refrigerant gas that is compressed and liquefied during the cooling cycle. The two most common refrigerants in the HVAC industry are identified as R-22 and R-410A. Federal, state, and local laws and guidelines are applicable to the introduction, reclamation, and recycling of these refrigerants. Violation of such laws may result in fines to any non-licensed or non-certified HVAC installer. Consult your local laws and guidelines for full details.